What to expect, and what we ask of you.
Please make sure your contact information is correct when booking so you receive all appointment details.
No extra guests allowed.
To maintain a calm, private, and relaxing environment, only the scheduled client is allowed at the appointment. A parent or guardian may accompany a minor.
Deposit required to book.
A $25 non-refundable deposit is required to secure all appointments. This deposit goes toward your service total and is not refundable under any circumstances.
Cancellations and rescheduling.
Please provide at least 48 hours notice to cancel or reschedule. Cancellations or reschedules made with less than 48 hours notice may result in loss of deposit. Same-day cancellations or reschedules will result in the deposit being forfeited, and a new deposit/payment may be required to rebook.
Late arrivals.
Please arrive on time. There is a 10-minute grace period for all appointments. Clients arriving more than 10–15 minutes late may need to be rescheduled or have their service shortened depending on the schedule. This is to make sure every client receives the best full-service experience possible.
No-shows.
A no-show is when a client does not arrive for their appointment and does not communicate before the appointment time. No-shows will result in the full service amount being charged. Clients who no-show and do not pay the full booking price may be blocked from booking future appointments.
Specials and paid-in-full appointments.
If a service special is paid in full at the time of booking, $25 of the payment will be treated as the non-refundable deposit. The remaining balance may be applied based on the cancellation or rescheduling policy.
Health and sanitation.
For health and sanitation reasons, services cannot be performed if lice, nits, or contagious scalp conditions are present. If this is discovered at the appointment, the service will be stopped and a reschedule may be required.
Remaining balance.
The remaining balance is due at the end of the appointment. Accepted payment methods include Card on File, Zelle, or Apple Pay.
Refunds.
No refunds will be given on completed services, deposits, late fees, same-day cancellations, no-shows, or missed appointments.
